FAQ – Answers to your questions
PRODUCTS AND COLLECTIONS
I'M HESITATING BETWEEN TWO SIZES FOR MY CLOTHES OR COSPLAY—WHICH ONE SHOULD I CHOOSE? If you are between two sizes, we will always recommend choosing the larger size. Whether for our clothing or cosplay outfits, comfort comes first when setting off on an adventure! Refer to our size guide if you are unsure.
A TREASURE IS UNAVAILABLE, BUT I ABSOLUTELY WANT IT. WHAT SHOULD I DO? You have the eye of a true pirate! Some of our items (Figurines, Decorations, Hobbies, or Accessories) may occasionally sell out due to their popularity. Contact our crew and we will notify you via News Coo as soon as it is back in stock.
WHAT CAN I FIND IN THE STORE? Everything a fan needs! Our catalog is organized around our main collections: Clothing, Accessories, Decorations, Cosplay, Car Accessories, Hobbies, and Figurines. You can also search directly for your treasures by Character (Luffy, Zoro, Sanji, Emperors...).
ORDER
HOW LONG DOES IT TAKE TO PROCESS ORDERS? We prepare and ship your loot within 1 to 3 business days after your order is confirmed (subject to stock availability).
I HAVEN'T RECEIVED A CONFIRMATION EMAIL. IS THAT NORMAL? First, check whether the message from the Den Den Mushi has not ended up in your junk mail (spam) folder. If you still cannot find it, don't panic: contact our customer service at contact@one-piece-boutique.fr; we are here to help and will reply within a maximum of 24 hours!
PAYMENT
IS PAYMENT BY BANK CARD SECURE? Yes, absolutely. We use cutting-edge technology to ensure a reliable shopping experience. Your payment is 100% secure, safe from the pirates of the Worst Generation.
WHEN WILL I BE CHARGED? The amount is charged once authorization from your bank has been received. If the payment is declined, no charge will be made and the order will not be confirmed.
DELIVERY
HOW LONG DOES DELIVERY TAKE? Deliveries take between 7 and 10 business days. Each step is tracked precisely (as if we were using Observation Haki). These delivery times are the same for France, Europe, and international destinations.
HOW MUCH DOES DELIVERY COST, AND WHERE DO YOU DELIVER? Shipping is free worldwide! Delivery is also available worldwide. And to give you complete freedom, there is no minimum order required. Treat yourself, regardless of the cart total.
WHY WAS MY ORDER SENT IN SEVERAL PACKAGES? Don't worry! Your items may arrive separately depending on stock availability in our warehouses. Each package will arrive safely. Rest assured, our delivery drivers have a much better sense of direction than Zoro.
HOW CAN I TRACK MY PACKAGE? Once your order has been shipped, you will receive an email with your tracking number. Simply go to our "Package Tracking" page to monitor your ship's progress. If no information is available immediately, wait 2 to 5 days for the carrier to update its data.
WHAT SHOULD I DO IF MY PRODUCT HAS A DEFECT? This should not happen, but if it does, we are sincerely sorry. Contact our crew at contact@one-piece-boutique.fr with photos of the defect. We will explain the steps to follow to find a simple and quick solution.
RETURNS AND REFUNDS
HOW DO I RETURN A PRODUCT? You have a 30-day right of withdrawal from the date you receive your order. Simply send an email to contact@one-piece-boutique.fr stating your order number and the item you wish to return to learn about the steps to follow.
WHEN AND HOW WILL I BE REFUNDED? Once our team receives and inspects your return, we will issue the refund directly to the payment method used for your purchase. The time it takes to appear in your account then depends on your bank.